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MoniMaster Support Center

Find answers here if you have questions regarding products, payment or other issues. More questions? Contact our technical support team now!

Product FAQs

Q1. Do I need to register an account before using the parental control app?

Yes, you need to create an account on our website via your email address before using the app.

Q2. What devices are supported?

The cell phone monitoring app is compatible with all the Android devices running Android 4.0 - Android 10 and iPhone/iPad/iPod touch running iOS 9.0 - iOS 13.

Q3. Do I need to root or jailbreak the target device before using the app?

No. You don’t need to root or jailbreak the target device before using it.

Q4. Is this cell phone tracker undetectable on the target Android device?

Yes. The app icon will disappear on the target Android device after the installation process, and the app is also renamed in the phone and start monitoring someone's phone activities secretly.

Q5. Do I need physical access to the target Apple devices?

You do not need any physical access to the target Apple device unless Two-Factor Authentication is turned on.

Q6. Can I check the updated data from my own phone?

Yes, you can access the online control panel from any mobile device with network connection to check the updated data from the monitored Android devices or iPhone/iPad/iPod.

Q7. How many devices does one license cover?

One license allows you to monitor one device at a time within the validity period.

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